As I stated in my previous review, I have a lot of BambooYou & have always enjoyed it, thus expected it to be perfect. Mistakes can & do happen, & let’s not forget that even with holes I was wearing them, because they are that comfortable & functional. Customer service, normally top notch, had a technical issue. Accidents like that happen. They more than made things right, just like I anticipated them doing, & I can’t wait to receive the replacement. Okay, onto what makes these leggings so different & praise worthy: I assume if you are reading this you know about bamboo..how soft it is, how it weirdly can help regulate your temperature, how gentle it is on your skin, and how the sun just really doesn’t penetrate it..these are all of those things, their softness can’t be over-stressed. They also are “elevated”, they have strategically placed seams that are flattering, the waistband stays put (no rolling) & even holds your tummy in some..the cell pocket, that I thought I wouldn’t really use, became a semi-obsession—cell phone, dog treats, keys, that little pocket is so handy & unobtrusive!